The standard is written down before we start.
Most cleaning contracts fail on definition rather than effort. Ours states what “clean” means for each room and fitting, who checks it, and what happens when it is not met. You get the document before the first visit.
What the document covers.
Every contract gets a version of this, scoped to the property. Nothing in it is aspirational. If it is written, it is checked.
Ask for a copyWhat is cleaned in each room, and to what described condition. Not “kitchen cleaned” but what that means for the hob, the extraction and the seals.
How often, how long, and what the team is expected to complete within it. Overpromised timings are how standards slip.
What we use, what we will not use on your surfaces, and who supplies consumables.
How the team gets in, who holds keys or fobs, and how that is recorded.
Who inspects, against what list, and which photographs you receive.
What is not included, stated plainly, so the rate stays predictable and nothing arrives as a surprise on an invoice.
How the standard is held
The same six-stage cycle runs on every contract, whether it is one apartment or a portfolio of sites.
Scope, standards and schedule agreed in writing before we start.
Teams briefed on the property, equipment and stock allocated.
Work delivered to the agreed specification, not a generic checklist.
Quality checked against the documented standard and recorded.
Issues raised by you are owned and resolved quickly.
Findings feed back into the next visit and the wider contract.
What happens if we miss the standard.
Written into the contract, not left to goodwill. A cleaning company that has no stated remedy is telling you it expects never to be measured.
You tell us, or our own check finds it. Either way it is logged rather than argued about.
We return and put it right at our cost. No debate about whether it was in scope if it is in the specification.
The supervisor reviews why it happened with the team, and tells you what changed.
The account is escalated internally and you are offered a credit. [Confirm the commercial terms you are willing to put in writing.]